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If a buyer didn't pay for an item, you may be eligible for an insertion fee credit, a final value fee credit, or both.
You're charged an insertion fee every time you list or relist an item.
If a listing ends in an unpaid item case, you can relist it. You'll be charged an insertion fee for relisting, but once the item sells, the insertion fee will be automatically credited to your account. If the item doesn't sell after you've relisted it, no additional insertion fee credits will apply.
If you added listing upgrades to your original listing, you'll be charged for those upgrades again when you relist. You can avoid upgrade fees by removing the optional upgrades.
To request a final value fee credit, you'll need to cancel the sale or report the unpaid item.
If you no longer want to go through with the sale or the buyer has asked you to cancel the order, select Cancel a sale. The buyer has 10 days to respond. If they don't respond within this period, the case will close automatically and the final value fee will be credited to your account.
If you think a buyer forgot to pay, or doesn't intend to pay for the item, select Report an unpaid item to open a case. You can open an unpaid item case 3 days after the listing has ended, up to a maximum of 32 days. The buyer has 4 days to respond or pay for the item. On the 5th day, you can close the case, and an unpaid item will be recorded on the buyer's account. The final value fee will be automatically credited to your account, and you can relist the item.
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