Here's what we found for "Can't find item in purchase history"

If you can’t find an item in your purchase history, you may have bought it as a guest.

If you bought the item as a guest, you can still review your order, return the item, or ask for help. Here's how:

  1. If you're signed in to eBay, sign out to avoid any error messages.
  2. Find your eBay guest order confirmation email—the subject line starts with “Guest Order.”
  3. Select View order details in the email.
  4. Enter your email address and access code to sign in as a guest user.
  5. From Order details you can choose to contact the seller, leave feedback, or return the item.


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