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As a seller, if a buyer returns an item or reports that they didn't receive it, you must refund the buyer in full, including any shipping charges. When the buyer receives their refund, we'll automatically issue your final value fee credit within 48 hours. The insertion fee for listing the item on eBay isn't refundable.
We don't issue a final value fee credit if one of the following situations happens:
If you're a buyer, find out how you can request a refund for a returned item.
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