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The seller include wrong information and picture. I wanna return item and refund my money. Seller will pay return shipping cost.
First picture item is my correct item purchase but resieve second different item.
I recently purchased a Miche bag (base bag and 3 covers). Initially, this was one of the best transactions I have had on eBay. I sent the seller a message and asked if she would take an offer on it, which she did and reduced the buy it now price by $10. I made the purchase immediately using PayPal. The seller shipped the purse right away and I received it within 3 days! I was so excited I opened the box only to discover that there were no handles/straps included. I immediately contacted the seller and asked about the handles. The seller stated to me that she never had any and that I could just use some from my " stash". 1. I don't have a "stash" of purse straps 2. In the ad the seller does not state there are no handles included (her response to this was that they were not in the photos and it is common knowledge that miche bags are sold by the piece.) The base bag was also not pictured but it was included???
I have asked for a refund which she has agreed to but stated that she will NOT refund the shipping. I was charged $6 shipping (she says it cost $16 to ship) and she wants me to be responsible for return shipping cost. As she does not feel she should have to pay $40 (shipping both ways and the $10 she reduced the price). Yet, I am expected to lose $22 for what I feel was a deceptive ad?
Any advise or opinions would be greatly appreciated!!!!
PS: Today is when I can ask ebay to step in.
The question of who pays for a return should be not automatic, especially if in your listing you state that you do not take returs. Thus, the eBay buyer should b under the warning of "buyer be ware." Now, I take a hit on my selling status by not auomatically excepting returns, then I take another hit, buy eBay automatically siding for the buyer and making me pay for the return, oh and then the third hit, now i am loosing money as I paid for the shipping in the front end by offering free shipping. This needs to change.