Answers from the eBay Community
... Read more
eBay keeps sending me E-mails telling me to update my return address, but there is nothing wrong with the current address it listed.
What should I do?
Accepting returns directly on eBay helps your buyers have a more consistent experience if they have to return an item. Unfortunately, we can't provide your buyers with a return shipping label because we need to know the right address that you want the returns shipped to.
I have a strange situation going on with a purchase I think I might be getting scammed, but I am not completely sure. I figure I come here and see what people think.
I sold a brass plant pot back in July to a buyer in California. The item is bought for $49.99 + $25.00 shipping. She messages me about an hour later and says I also want to buy your chest holder which is $29.99 + $18.00 shipping can I get a shipping discount?
I told her these things were both very different shape and both very fragile and one would need a long tall box and the other would need a wide box, but I could lower the shipping from $43.00 to $40.00 if that helps (each item would cost roughly $20-$22 to ship). She said that if i threw in this red glass for $7.49 with free shipping she would agree to that price. So I said ok. The total wound up being $130.47 somehow she kept negotiating prices and it came to that. So she tries to pay me via paypal. She says she can't pay me cause her paypal is a UK account even though she lives in the US. She tells me she is going to send a check. Well ok.
She sends the check I get it and I go to pack the things and the planter is supposed to be in my uncles garage. I ask him for it and just my luck he didn't listen to me the week before when I told him please make sure this planter sits in your garage and don't move it. My aunt says my cousin sold it at a tag sale. My uncle says that didn't happen. My cousin says he never sold it either. Noone can find the thing anywhere. I tell the buyer this and she tells me keep looking. For about 5 days she keeps messaging me asking if I found it and the answer was the same every time. No I haven't do you want to carry on with the other two items? She says yes but only if you sell them to me for $55.48 and refund me $74.99. I said ok. I sent three packages 1 chest holder via fed ex, 1 glass via USPS, 1 check for $74.99 via USPS with a tracking number (she refused to give me her paypal email saying ebay doesn't allow emails which is true but I asked the question is the same as your ebay email and she didn't respond).
The chest holder gets there fine, the glass gets there fine. She says thanks for the two items if you ever find the plant holder let me know. I said if I do I will give you free shipping on it for the inconvenience of not finding it. She said that was fair but she was going to hold off leaving feedback until the check came in. I said how did it not come in the other packages did. She said well it didn't. She immediately opens a case against me after this.
I checked the tracking 9400109699939159798704
I think I screwed up royally and my International Buyer may wind up paying the price both figuratively and literally. I used to sell on Ebay several years ago, internationally too, these days I'm basically a buyer. Cleaning out some closets recently and decided to throw a few random items out on Ebay to sell without updating and educating myself first on many changes that have occured with Ebay since I last sold. Big mistake on my part.
About a week and a half ago I listed a horse sculpture. I intended to sell this horse only to U.S. buyers. During the listing process I checked (or) unchecked the wrong box and inadvertently made my item available for bidding and shipping Worldwide. By the time I caught the mistake it was too late and a Canadian buyer won my auction. He paid immediately via Paypal.
I tried unsuccessfully several times to print out my shipping labels via my home computer. I just couldn't get the labels to print. Frustrated, I decided to go to my local library and print the labels there using a public computer (which I was hoping wouldn't turn into a big problem but it did). While at the public compuer, and after answering a few simple security questions correctly Ebay thought I was a hacker? and temporarily suspended me from printing labels for 48 hrs. as well as temporarily suspending my PayPal acct.
I decided to just write the Canadian buyer's street address on the box myself, walk next door to the post office and just pay cash to ship my item but there was a problem. Now, the Erlanger, KY - Pitney-Bowes address shows up only. I cannot view the buyer's Canadian address or check Paypal to see if its listed there. I phoned Ebay Customer Service twice (back-to-back) spoke to 2 different reps (both were in a foreign country? I could hardly understand them) and asked how I could obtain my buyer's direct mailing address.
Customer Service assured me I didn't need the buyer's Canadian address - just include the reference # and ship directly to Erlanger, they'll do the rest. I wasn't really comfortable with that answer so I ended the call and decided to phone Ebay back to get a new rep and a 2nd opinion. I got the same answer again.
I expressed my concern that shipping cost to KY was only $6 and the shipping cost to Canada was at least double that in price, so how was the rest of the shipping cost going to be paid by me? I didn't want my buyer in Canada to have to pay $6-$7 in shipping fees/COD charges on his end. "No problem" customer service said. "Ship to the center in KY and your PayPal account will be charged at a later date." This seemed ??? to me but I went ahead and shipped to Erlanger anyway. Now, after reading these boards I regret it.
The item is in transit to Canada but no funds from my PayPal account have been deducted.
Any feedback / suggestions would be more than helpful (and sorry for this long post!)