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smartworkin, asks
November 27, 2014

The buyer is not asking for a replacement, but I'd like to be nice.

During shipment, the post office managed to drench an item with men's cologne, even though item was wrapped well and contained in plastic bag! I believe the buyer although haven't seen any photos of damage.


I have another almost identical item I could offer to replace -- again, buyer didn't request this, or say she was returning item, but it feels right to make situation right.


I would like to suggest that she return item for an exchange but not sure how to do it. Can she return item to me with a check for me to ship her another? Is that allowed by ebay? (probably not!)


What is best way to proceed, or should I just leave it alone since she didn't request return or refund?


Thanks for your help


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