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The buyer is not asking for a replacement, but I'd like to be nice.
During shipment, the post office managed to drench an item with men's cologne, even though item was wrapped well and contained in plastic bag! I believe the buyer although haven't seen any photos of damage.
I have another almost identical item I could offer to replace -- again, buyer didn't request this, or say she was returning item, but it feels right to make situation right.
I would like to suggest that she return item for an exchange but not sure how to do it. Can she return item to me with a check for me to ship her another? Is that allowed by ebay? (probably not!)
What is best way to proceed, or should I just leave it alone since she didn't request return or refund?
Thanks for your help
Hi, there is a lot of history there and I will try to make it as short as I could.
In March I bought an antibark collar for my uncle. It was not working as it was suposed to (they wrote it reached up to 1000 meters, but we were able to use it up to 150 meters. Viz. 01.png), so I asked the seller and he offered to exchange my collar for a new one. I agreed. After I send my collar to their address, I send the seller a message with tracking number. They told me they will send new collar that day. After two weeks, I still had no collar from them and I send another message to the seller. They sugested that it maybe was lost on its way and told me that they will send me another one, this time they send me a tracking number as well. That collar come and was as bad as the first one, I was getting quite angry, and when they send me excactly same message as when the first collar did not work as it should (there were even the same misspelings in the message) I just did the thing I now see I should did when the first collar did not work. I asked for refund through ebay.
The seller agreed. I send the collar back at address they told me to. But as the only way for me to send it was through a post office that has no connection to ebay, it was never marked as delivered. But I had a tracking number and was able to see it was delivered (viz. 02.jpg) and the seller confrimed its delivery through messages on ebay (viz. 03.jpg). I asked the seller to mark it as delivered on the case of refund. But first they denied that there is any case and then they told me, that as they send me TWO replacements (the first of which never come) I have no right for refund.
I asked ebay to step in, but as the item was not mrked as delivered, they told me, the seller is in right.
I have even wrote to ebay person, but he only told me, that i shoul write to the seller.
So I did and again and again. I told them to show me a proof they have, that the first item (the one I had no tracking number for) was DELIVERED to me! I told them that they can not make me to "suffer" their mistakes, if they did not had the parcels tracked or insured (every parcel I sent to them was both tracked and insured). But the seller ignored every one of my messages and is ignoring me still. I even asked for them to return at least the item. But nothing.
Now I have lost over 80 pounds. I have no item and no money. The seller is ignoring me and I really do not know what to do... I only know that soon I will not be able to send messages anymore and this will just be forgotten by anyone but me...
If anyone has any suggestins about what to do, I will be happy to hear (read) them.
I am a seller on eBay with 100% positive feedback after over a decade on eBay. I recently sold a NWT purse and recieved an e-mail from the buyer some time later saying she had been using it and broke the clasp. It was already outside of the return window and the bag was now used and broken. Despite this I researched and found the manufacturer will actually send a replacement with instructions to fix the turnlock-possibly a manufacturing problem on their end. I sent all of this information to the buyer and she was not satisfied. She kept threatening to open a dispute which I told her would not help becuase she received the item she purchased, it just broke during use. It is an authentic bag and could have been brought back to the retailer for exchange or store credit. She refused to do so and refused to call the manuafacturer because "they would charge her to send it back." Even if she was still under the return window she would have had to pay it to ship it back to me which I pointed out. Each e-mail goes further and further beyond the pale. I told her I wouldn't be answering anything further and she kept going. It's turned into harrassment. I have no idea what to do. She never gave me feedback so I fear this will come back to me somehow. Any help would be very much welcome!