Answers from the eBay Community
... Read more
Добрый день. Нажал кнопку (верх, правый угол) перевести на Английский. Теперь при новом входе сайт eBay грузится на английском (со всеми последующими действиями и переходами). И есть подозрение, что немного поменялся дизайн и управляющие строки. Теперь нет опции "Перевести на русский". Возможно вопрос простой, но просьба помочь. Иначе не смогу работать с eBay. С уважением, Андрей.
If a seller has a family emergency:
How to handle sales when not home to ship paid items?
What is the best procedure to follow?
I have a one-day ship policy and faithfully ship next day.
I was away before Christmas and planned to be home on Christmas so that I could have my paid items ready to mail on Tuesday to comply with the 0ne day ship policy.
But a family emergency kept me from returning home, so instead of having late shipped items:
I canceled the transactions and reimbursed my buyers – explaining that I would relist for them when I got back home.
After I got back home and sent messages to my buyers there were only two buyers that sent messages that they had moved on.
The worst of this is that when you go to cancel there are only three options:
Buyer asked to cancel
Buyer address is wrong
Out of stock or damaged item
I choose the last one and that is what got me into trouble.
Choosing the first two did not seem right though.
When I canceled I received a message from eBay thanking me for reimbursing my buyer and that my final value fee would be reimbursed:
You canceled an order from xxxxxxxxxx, and we already notified them. You already refunded the buyer for this order, so you're all set. Thanks for canceling this order for the buyer.
You'll get a final value fee credit in your account that you can apply toward listing more items to sell on eBay. Please note that it can take up to 24 hours to post the Final Value Fee credit to your account.
With this encouraging message I thought I was doing this correctly and proceeded to cancel all my sales.
Because I canceled my paid sales eBay listed these as defects against my Top Rating.
Reason for counting the transaction
Transactions you canceled for being out of stock Cases closed without seller resolution
So is there a way to handle this situation without adding to my defect rate?
Maybe eBay could add ‘Family Emergency’
Good news is that my shipping on time is still at 100%.
If you have been in the same situation, please let me know how you handled it.
Thank you, Amy
Can a seller refuse to refund you're money once they have already accepted a return? The seller is claiming I damaged a coin when it was clearly already damaged when I received it.