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Hello, I have a question. I am new to selling on ebay, although I have purchased many things without any trouble. I listed an item today and accepted an offer for purchase. The buyer is listed as being new to ebay. I just received an email from ebay that the buyer requested my contact information. I had listed that payment would be accepted via paypal only. I have never experienced this before in any of my ebay transactions. Shouldl he need my contact information in order to pay for the item via paypal? This has left me a little uneasy, but as I said, I'm new to selling. Any help would be appreciated. Thanks!
I recently purchased an item on Ebay paying with PAYPAL.Shortly after purchase was paid, vendor contacted me DIRECTLY saying he would ship item as soon as I sent Credit Card info to pay for it. I informed him payment had already been made through PP. (VIOLATION: Contacting buyers directly and not through Ebay messaging). I have not heard ANYTHING back from him.
Shortly after his email, I checked my PP and my Credit Card for this transaction: Both had been billed. I returned to Ebay to check on my purchase to find 'the item was no longer available' and that the Seller was no longer listed with EBAY. It has been a week and neither my Credit Card nor PayPal has been refunded.
I have spent HOURS trying to contact EBAY directly, with no success due to needing the above information to jump through their many hoops. I still can't reach them. I'm not a happy camper at the moment! lol
Any suggestions please?
After making a purchase yesterday, I received a warning about 'sales outside eBay'. This is a vague message covering 2 areas: 1 - arranging deals for purchases without using eBay and 2 - giving contact details (again, I suspect to prevent pick up without going through eBay). I had submitted 2 offers and had one accepted THEN paid for the goods via Paypal. After doing so, I asked for details for pick up of the item as it was collection only (a digital piano). When the seller politely complied, we both incurred the wrath of this warning. The seller was no longer registered on eBay and we received a warning. I failed to understand how I was supposed to collect an item without obtaining an address or contact number so after a fruitless attempt to be understood on the phone, I tried an online chat. The issue that eBay have is that contact details were exchanged prior to payment... EXCEPT they weren't. Paypal transaction was recorded at 15.09 and my request for details from the seller at 15.10 BUT not on their system just in my messages. Their system recorded a time of 07.09. I was in bed at the time and had no intention of buying a digital piano. The online chat continued to repeat that all this was for my own security. The most amazing thing about the immovable position of the powers that be is that the seller is a business seller and therefore HAS to display contact details by law... surely enabling every sale to be conducted off site and without company profit. Any other members with this kind of experience? No apology from eBay - after all, it is for my 'security' that I am sent patronising messages.