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If an item you’ve sold is lost, broken, or out of stock, or the buyer requests a cancelation, you can cancel the order and issue a refund to the buyer.
Orders can be canceled up to 30 days after the item is sold. Once the refund is successful and the cancelation is complete, you'll receive a final value fee credit.
If the buyer paid using PayPal, their refund will be issued automatically. Once they receive their refund we consider the cancelation complete. If they didn't use PayPal, please issue their refund manually within 10 days. The buyer will need to confirm that they've received their refund in order to complete the cancelation
You can’t cancel an order if there are any open requests or cases for the item, or if you’ve already shipped it to the buyer.
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