You are here
Buyer feedback on late shipments may affect your selling performance. If you didn't use tracking and the buyer says a shipment was late, it counts as a late shipment.
If online tracking details show the item arrived on time, the shipment is considered on time, regardless of what the buyer says. Transactions without tracking details and buyer responses aren't counted in your late shipment rate.
If you've received any other feedback rating, comment, or detailed seller rating that you disagree with, you have 30 days to work with the buyer to request a revision. Here's how:
Thanks for your feedback! For more help, click Contact us.