Skip to main content
eBayCustomer Service
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • Shop deals
  • My eBayExpand My eBay
    • Summary
    • Bids/Offers
    • Watch list
    • Wish list
    • All lists
    • Purchase history
    • Selling
    • My Collections
    • Followed searches
    • Messages

Customer Service

http://ir.ebaystatic.com/rs/v/l5dthktngqy5nexf4ojif4r3c2h.png

You are here

  1. Home
  2. >
  3. Customer Service
  4. >
  5. Find an answer

Hi! Sign in for help with your account activities

How can we help?

More help options

Suggestionsthat match your search request

    Popular solutions

    • Need help with shipping?
    • How do returns work?
    • Changes to our mobile app
    • Didn't receive an item
    • Item isn't as described
    • Open an unpaid item case
    • How to retract a bid
    • Report an item
    • Cancel an order
    • eBay fees and invoices
    • Resolution Center

    Browse by topic

    Buying
    Buying basics
    How bidding works
    Retract a bid
    Automatic bidding
    Using Buy It Now
    Making a Best Offer
    Finding items
    Buy online, pick up in-store
    Buying or bidding limits
    Buying on eBay Motors
    Paying for items
    Paying for items
    Error when paying for an item
    Combining payments
    Coupon doesn't work
    Problem using eBay Bucks
    Redeeming an eBay gift card or gift certificate
    Cancel a purchase
    Canceling a purchase or bid
    Retract a bid
    Cancel a purchase
    Returning an item
    Feedback
    Leaving and receiving feedback
    Changing or removing feedback
    A seller demands positive feedback
    Resolving buying problems
    Tracking a package
    Didn't receive an item
    Item isn't as described
    Returning an item
    Item you were bidding on is gone
    Error when paying for an item
    Appeal an unpaid item case
    Contacting a seller
    Report a member
    Selling
    Getting started
    How to start selling
    What are the fees for selling?
    Opening an eBay store
    Selling on eBay Motors
    What's new for sellers on eBay?
    Listing items
    How to start selling
    Can't list an item
    Selling limits
    Revise a listing
    End a listing early
    Relisting an item
    Listing upgrade fees
    Selling with a reserve price
    Using Buy It Now
    eBay selling tools
    Blocking a bidder or buyer
    Selling fees
    What are the fees for selling?
    Listing upgrade fees
    Selling with a reserve price
    Questions about your invoice
    Credit for item that was not paid for
    Help with paying eBay fees
    Completing a sale
    Sending an invoice to a buyer
    Adding tracking information
    Shipping information for sellers
    Getting Paid
    Blocking a bidder or buyer
    Credit for item that was not paid for
    Handling returns
    Cancel an order
    Feedback and Defects
    Appeal a defect or feedback
    Leaving feedback for buyers
    Inappropriate feedback comments
    Seller performance standards
    Defect rate
    Seller dashboard
    Becoming a Top Rated Plus seller
    Resolving selling problems
    Can't list an item
    Selling limits
    Listing was removed from eBay
    Finding my items in search
    Buyer didn't pay (unpaid item)
    Appealing a case
    Blocking a bidder or buyer
    Report a member
    Report an item
    Contacting a buyer
    Managing your account
    Registration
    Register for a new account
    Setting up a selling account
    Opening an eBay store
    Updating account information
    Changing your password
    Updating your shipping address
    Updating your email address
    Updating your account information
    Updating your credit card information
    Closing your account
    Account security
    Forgot user ID or password
    Someone has used your account
    Keeping your account safe
    Fake (spoof) or spam emails
    Billing & Invoices
    Making sense of your invoice
    Help with paying eBay fees
    When are eBay seller fees billed?
    Update your automatic payment method
    Account on hold for non-payment
    Payment is being held
    Video: How to view and download your seller invoice
    Video: How to check when your seller payment is due and deducted
    Resolving account problems
    Someone has used your account
    Selling limits
    Suspended eBay account
    Buying and selling activities are restricted
    Account on hold for non-payment
    Seller performance standards
    Closing your account
    Report an item
    Fees & billing
    eBay fees
    What are the fees for selling?
    Listing upgrade fees
    Selling with a reserve price
    eBay Store fees
    Billing & invoices
    Making sense of your invoice
    Help with paying eBay fees
    When are eBay seller fees billed?
    Update your automatic payment method
    Account on hold for non-payment
    Video: How to view and download your seller invoice
    Video: How to check when your seller payment is due and deducted
    Credits or discounts
    Didn't receive a credit or a discount for a listing
    Credit for item that was not paid for
    Fee credit for an item that didn't sell
    Requesting a refund from your credit balance
    Resolve a problem
    Resolving buying problems
    Didn't receive an item
    Item isn't as described
    Cancel a purchase
    Returning an item
    Item you were bidding on is gone
    Error when paying for an item
    Appeal an unpaid item case
    Contacting a seller
    Report a member
    Resolving selling problems
    Buyer didn't pay (unpaid item)
    Can't list an item
    Selling limits
    Listing was removed from eBay
    Appealing a case
    Report a member
    Resolving account problems
    Forgot user ID or password
    Suspended eBay account
    Buying and selling activities are restricted
    Selling limits
    Account on hold for non-payment
    Seller performance standards
    Someone has used your account
    Closing your account
    Shipping
    Shipping for sellers
    Estimating shipping costs
    Shipping information for sellers
    Offering combined shipping discounts
    Printing or voiding shipping labels
    Buyer is in a country you don't ship to
    Adding tracking information
    Using the Global Shipping Program to sell to international buyers
    Problem with an item sold through the Global Shipping Program
    How does return shipping work?
    Shipping for buyers
    Tracking a package
    Updating your shipping address
    How does return shipping work?
    Problem with an item purchased from a seller in another country
    Returning an item purchased from a seller in another country
    eBay Now delivery option
    Global Shipping Program
    Using the Global Shipping Program to sell to international buyers
    Problem with an item purchased from a seller in another country
    Returning an item purchased from a seller in another country
    How does return shipping work?
    Returns
    Returning an item
    Replacing or exchanging an item
    Returning an item when the seller doesn't accept returns
    Getting the status of a return or refund
    How does return shipping work?
    How to return an item you picked up in a store
    Returning an item purchased from a seller in another country
    Handling returns from buyers
    Issues with a returned item
    Opting in to hassle-free returns

    Need our assistance?

    Additional site navigation

    • About eBay
    • Announcements
    • Community
    • Security Center
    • Resolution Center
    • Seller Information Center
    • Policies
    • Affiliates
    • Help & Contact
    • Site Map
    Copyright © 1995-2015 eBay Inc. All Rights Reserved. User Agreement, Privacy and Cookies.